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Frequently Asked Questions
Our Size Guide
Please find our universal size guide below, note that this is a size reference however you know your body and fit preference best. Just like us, every material is unique and has its own fit and stretch which will alter how it fits and sits on the body.
An AUME Small is equal to a :
US : 4 - 6 | UK : 6 - 8 | AU : 6 - 8 | FR : 36 | IT : 38-40
A AUME Medium is equal to a :
US : 8 - 10 | UK : 10 - 12 | AU : 10 - 12 | FR : 38 - 40 | IT : 42-44
An AUME Large is equal to a :
US : 12 - 14 | UK : 14 | AU : 14 | FR : 42 | IT : 46
If your size is soldout and you would like to be notified when it is restocked please email us at hello@aume.it and we will do our best to help you.
View our full garment care guide here.
Yes we offer exchanges for all items within 14 days of receiving your order. Simply send us an email at hello@aume.it and someone from our team will help process your exchange.
Yes, we offer digital gift cards for purchase on our website. These can be used toward any products online. Please note gift cards are not valid with 3rd party retailers.
Yes! Sign up to our email and SMS list to receive 10% off your first order. Our welcome code will only work for first time customers and will be emailed to you after signing up.
We accept major credit cards (Visa, Mastercard, Amex) as well as PayPal, Afterpay and shop pay.
Once you have placed your order you will get an email with your tracking link once your order ships. If you didn’t receive an email, please check your junk mail.
Contact us as soon as possible at hello@aume.it - if your order hasn’t shipped yet, we’ll do our best to update it.
We’re so sorry you’ve received a faulty item. Please email us at hello@aume.it with photos of the product fault and your order details so we can assist you further.
We ship orders within 3 business day of receiving your order. You’ll receive tracking via email once your order ships. Orders placed between Saturday - Sunday, will be processed the following Monday. During peak season there might be a small delay, so see our delivery page for an extra information.
Delivery times depend on your location, all shipping costs and timeframes can be found here.
Delivery costs depend on your location, all shipping costs and timeframes can be found here.
Yes! We ship worldwide with some exclusions purely if we are physically unable to ship to your country. If you are unable to find your shipping address at checkout, please email hello@aume.it and we will do our best to help and find a shipping supplier who will help us get you your Aume pieces.
Individual country taxes and duties outside of the EU are the responsibility of the customer to pay directly with customs once their order reaches its final destination.
Yes we do! We accept worldwide returns on all full priced and un-worn items that are returned in new condition with all original tags and packaging still attached, so long as the return request is submitted to our team within 14 days of delivery. Discover our full return policy here.
To request a return please email us at hello@aume.it
Yes, you can get a refund on full priced items within 14 days of delivery. A small return fee applies for any returns that initially received free shipping.
No, all underwear items are FINAL SALE, and we are unable to accept their return due to hygiene regulations. Thank you for your understanding!
Our loungewear is crafted with sustainable fabrics, ethical manufacturing processes, and is designed to last longer. Unlike fast fashion, which often relies on cheap, disposable materials, our pieces are made to be durable and responsible with the environment.
We use cotton and modal. These materials are chosen for their sustainability, softness, and durability.
Our production process focuses on reducing waste, conserving water, and minimising carbon emissions. We partner with factories that prioritize ethical labor practices and sustainability.
We are committed to transparency and only work with suppliers and manufacturers who share our values. We provide detailed information about our sourcing and manufacturing processes on our website. For individual fabric and manufacturing certifications please reach out to our team hello@aume.it.
We encourage customers to recycle their old clothing through local textile recycling programs. Alternatively, you can repurpose or donate your loungewear to give it a second life.
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